Email Sending & Domain Verification

OrderEazi sends emails on your behalf for quotes, invoices, order confirmations, and other notifications. Every email is delivered reliably, regardless of your domain verification status. Domain verification is an optional step that gives you more control over how your emails appear to recipients.

🧾 How Email Sending Works

OrderEazi supports two email sending modes, depending on whether your email domain has been verified.

Default mode (no verification required):

• All emails are sent from [email protected]

• The Reply-To header is set to your personal email address (e.g. your sales rep's address)

• When a recipient replies, the reply goes directly to you - not to OrderEazi

Verified domain mode:

• Emails are sent directly from your own email address

• Recipients see your name and your company's domain in their inbox

• Replies go directly to you, just as they would with a normal email

Both modes deliver emails reliably. The difference is in how the sender address appears to your recipients.

⚙️ What is Domain Verification?

Domain verification is a process that proves to email providers (like Gmail, Outlook, and Yahoo) that OrderEazi has permission to send emails on behalf of your domain.

Without verification, sending from your domain could cause deliverability issues. Email providers may treat those emails as suspicious because they can't confirm that OrderEazi is authorized to send on your behalf. This can result in:

• Emails landing in spam or junk folders

• Emails being silently blocked by the recipient's email provider

• Your domain's sending reputation being negatively affected

Verification solves this by adding special DNS records to your domain. These records tell email providers that OrderEazi is an authorized sender for your domain.

Domain verification is a one-time setup. Once complete, it applies to all users on your instance whose email addresses use the verified domain.

💬 How Reply-To Works

In default mode, your emails are sent from [email protected], but OrderEazi automatically sets the Reply-To address to the original sender's email.

This means:

• Your recipient sees the email is from OrderEazi

• When they click "Reply", their response is addressed to you (the sales rep or user who triggered the email)

• You receive their reply in your own inbox as normal

This ensures you never miss a customer response, even without domain verification.

💡 Why Verify Your Domain?

Domain verification is optional, but it provides meaningful benefits:

• Professional appearance - Emails come from your company's address, reinforcing your brand

• Better deliverability - Verified domains have higher trust with email providers, reducing the chance of emails landing in spam

• Consistent experience - Recipients see the same email address in the "From" field and the "Reply-To" field, avoiding confusion

• Customer confidence - Your clients receive emails from an address they recognize and trust

If you're sending high volumes of quotes, invoices, or order notifications, domain verification is recommended.

🔗 How to Get Your Domain Verified

Domain verification requires a small change to your domain's DNS settings. The OrderEazi team handles the technical process for you.

To get started:

• Contact [email protected] and request domain verification

• The OrderEazi team will provide you with DNS records to add to your domain

• Your IT team or domain administrator adds the records

• Once the records are confirmed, OrderEazi enables verified sending for your instance

The DNS changes do not affect your website, existing email, or any other services on your domain.

✅ Summary

OrderEazi's email sending is designed to work reliably for every instance, whether or not your domain is verified:

• Without verification, emails are sent from [email protected] with Reply-To set to your address - replies always reach you

• With verification, emails are sent directly from your own email address for a more professional and consistent experience

• Domain verification is a one-time setup that improves deliverability and brand consistency

• To start the verification process, contact [email protected]

Your emails will always be delivered. Domain verification simply gives you more control over how they appear.