> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/warehouse-management/outbound/supplier-returns.md).

# Supplier Returns

Send faulty and damaged stock back to the supplier, from the faulty and damaged bins, with a supplier return.

Faulty or damaged stock that's still on your system makes your stock levels look better than they are. A supplier return in OrderEazi records the stock going back, and takes it out of your faulty and damaged bins. You can print the supplier return to send with the stock.

### Before you start

You'll need:

* **Permissions:** To create a supplier return, **Perform Supplier Returns**, in the **Warehousing** permission group. To complete one, **Supplier Returns Supervisor**, **View and Use as Manager**, or **View and Use as Administrator**.
* **Stock in a faulty or damaged bin:** Only stock in **PO-Damaged-Bin** (damaged stock received on a Purchase Order) or **R-Faulty-Bin** (faulty stock from a client return) can be sent back.
* **A default supplier:** The product's default supplier must be the supplier you're returning it to.
* **A GRV:** Each item must have been received on a Goods Received Voucher (GRV), the record of one delivery received on a Purchase Order. On screen, a GRV is called a receipt, and you choose the one each item came in on.

### How supplier returns work

1. Someone with **Perform Supplier Returns** creates the supplier return. The stock is reserved for it, but stays in its bin.
2. The stock goes back to the supplier.
3. A supervisor completes the supplier return, and the stock is taken off.

### How to create a supplier return

1. In the warehouse menu, select **Outbound** > **Create Supplier Return**. Supervisors select **Outbound** > **Supplier Returns**, then **Create Supplier Return**.
2. Choose the **Supplier**.
3. Choose the **Warehouse**. The stock you can return to that supplier is listed under **Supplier Return Lines**.
4. Enter a **Reference Number**, such as the supplier's return authorisation number.
5. Tick each line to return.
6. For each ticked line, choose the receipt it came in on under **PO Number**. Receipts shown in red are already on another supplier return.
7. Change the **Quantity To RTS** (return to supplier) if you're not returning all of it.
8. Select **Submit**.

You'll see "The supplier return request has successfully been created.", and the list of supplier returns opens. The new supplier return's status is **Open**.

If you see "A Purchase Order/Receipt combination MUST be selected for each selected item being returned", choose a **PO Number** for every ticked line.

**Example:** Your receiving team set aside 4 damaged caps from Purchase Order PO000812, and they're in PO-Damaged-Bin. You create a supplier return to the cap supplier for the Johannesburg Warehouse, tick the caps, choose PO000812's receipt under **PO Number**, and select **Submit**. When the supplier collects them, your supervisor completes the return.

### How to complete a supplier return

> **Warning:** You can't undo completing a supplier return. Check the **Quantity Returned** on each line before step 4.

1. In the warehouse menu, select **Outbound** > **Supplier Returns**.
2. In the return's row, select the gear, then **Complete**.
3. Change the **Quantity Returned** for any line that's short.
4. Select **Complete**.
5. Enter the **Number of Boxes**.
6. Select **Submit**.

The supplier return's status changes to **Closed**, and the stock is taken out of its bin. If you see "Sorry the selected warehouse is in StockTake Mode", wait until the warehouse's stocktake is closed.

### How to view and print a supplier return

In the return's row, select the gear, then **View**. Select **Print** for the supplier return document, to send with the stock. Select **Export** for a spreadsheet.

While the return is **Open**, you can change the receipt of a line: select the pencil icon in the line's row.

### What Supplier Returns does not do

* **Only two bins:** You can't return stock from any other bin, including **R-Damaged\_WriteOff-Bin**. To get rid of written-off stock, use [Disposals](/central/warehouse-management/outbound/disposals.md).
* **No cancelling:** You can't cancel a supplier return once it's created.
* **Not on the project:** A supplier return made here isn't linked to the project.

### Related pages

* [Receiving stock (GRV)](/central/warehouse-management/inbound/receiving-stock-grv.md): where damaged stock is set aside
* [Client Returns](/central/warehouse-management/inbound/client-returns.md): where faulty stock comes from
* [Disposals](/central/warehouse-management/outbound/disposals.md): write off stock you can't return