> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/warehouse-management/outbound/customer-deliveries.md).

# Customer Deliveries

Find a dispatched delivery and have the client sign for it on screen, as proof of delivery.

A delivery isn't finished until someone at the other end has accepted it. **Customer Deliveries** in OrderEazi is where your driver, or whoever hands the order over, gets the client to sign for a delivery on screen. The signed Delivery Note is your proof of delivery.

### Before you start

You'll need:

* **Permissions:** One of **Perform Customer Deliveries**, **View and Use as Manager**, or **View and Use as Administrator**, in the **Warehousing** permission group.
* **A dispatched tripsheet:** The Delivery Note must be on a tripsheet (the list of deliveries for one driver's trip) that's been dispatched. See [Dispatch](/central/warehouse-management/outbound/dispatch.md).
* **A device with a touch screen:** The client signs with a finger or stylus, so a phone or tablet works best.

### How to find a delivery

1. In the warehouse menu, select **Outbound** > **Customer Deliveries**.
2. Type a number in one of the search boxes: **Tripsheet Number**, **Sales Order Number**, **DeliveryNote Number**, **External Number**, **Reservation Number**, **Pickingslip Number**, or **Box Number**.
3. Select **Filter**.

The list shows the deliveries that match, with the **Driver Name**, **Tripsheet**, **Order Number**, **Delivery Note**, **Customer**, **Delivery Date**, **Route**, and **Status**.

Drivers only see the tripsheets they're driving. People with **View and Use as Manager** or **View and Use as Administrator** see every dispatched tripsheet in their warehouses. Once every delivery on a tripsheet is signed for, the tripsheet leaves the list.

To download the list as a spreadsheet, select **Export**.

### How to sign for a delivery

1. In the delivery's row, select the gear, then **View**.
2. Check the **Delivery Note Information**, such as the **Customer Address** and **Box Count:**, with the client.
3. Ask the client to sign in the signature box. To start again, select **Clear**.
4. Select **Sign for Delivery**.
5. Check the **Customer Name:** and **Customer Contact Number:**.
6. Enter the **Customer Email:**. All three are required.
7. Select **Confirm**.

You'll see "The Delivery Note \[number] has been successfully delivered and has been signed for by \[name]", with the Delivery Note's number in place of \[number] and the signer's name in place of \[name]. The page shows the signature, who signed, and when.

With **Show Line Items** on in [Warehouse settings](/central/warehouse-management/warehouse-settings.md), the page also lists each product, its serial numbers, and the quantity, so the client can check them before signing.

**Example:** Your driver, Patrick Monama, reaches Thandi at Clientco with Delivery Note DN000377, 4 boxes. He opens **Customer Deliveries** on his phone, finds DN000377, and shows Thandi the box count. She signs, he enters her email, <thandi@clientco.co.za>, and selects **Confirm**. Thandi gets an email with the signed Delivery Note.

### What signing changes

* **Delivery Note:** Its status changes to **Delivered**, and the Sales Order's status changes to **Delivered** too.
* **Tripsheet:** When every Delivery Note on the tripsheet is signed for, the tripsheet is complete and leaves the list.
* **Emails:** The client gets an email with the Delivery Note at the address you entered. If **Email Customer Signatures** is on in Warehouse settings, the project's sales rep gets an email too.
* **Dashboard:** The delivery counts towards the **DELIVERY RATIO** on the [Warehouse Dashboard](/central/warehouse-management/warehouse-dashboard.md).

### How to print the Delivery Note

1. On the delivery's page, select **Print**.
2. Tick the options you want: **Hide ERP Number** (the document's number in your accounting system) and **Hide Product Images**. Before the delivery is signed, you can also tick **Show Signature** to print blank lines for a signature on paper.
3. Select **Print**.

The Delivery Note opens as a PDF in a new tab.

### What Customer Deliveries does not do

* **No re-signing:** Once a delivery is signed for, you can't sign again or change the signature.
* **No short deliveries:** You can't record that some items were missing or refused. Note them with the client, and deal with them as a [client return](/central/warehouse-management/inbound/client-returns.md).

### Related pages

* [Dispatch](/central/warehouse-management/outbound/dispatch.md): send deliveries out on a tripsheet
* [Client Returns](/central/warehouse-management/inbound/client-returns.md): record stock the client sends back