> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/order-management/settings/workflow-manager/returns-workflows.md).

# Returns workflows

A return needs its own steps: collecting the goods, checking them, and crediting the client. In OrderEazi, returned projects follow a returns workflow, separate from your sales workflows. Until you choose one, nobody can start a return.

### Before you start

You'll need the **Workflow Manager** permission, in the **Settings** permission group. Build the workflow first, with the steps your returns go through, such as "Goods collected", "Goods inspected", and "Credit note issued".

### How to choose your returns workflow

1. In the main menu, go to **Settings** > **Workflow Manager**.
2. Select the cog on the workflow you want for returns.
3. Tick **Returns Workflow**.
4. Select **Save**.

The workflow shows a tick under **Returns** on the workflow list. Only one workflow can be the returns workflow: choosing a new one replaces the old one. You can also choose it under **Returns Workflow** in your organisation's **System Settings**.

### How returns use it

When someone starts a return with **Return this Project** in My Workspace, OrderEazi creates a new return project on the returns workflow. It copies the client and the product lines being returned. A return can't itself be returned or duplicated.

**Example:** Your returns workflow has "Goods collected", "Goods inspected", and "Credit note issued". A client returns 2 damaged chairs. The return project starts at "Goods collected". When the chairs are checked, your team completes "Goods inspected", then creates the credit note.

If no returns workflow is chosen, starting a return shows "Please assign a return workflow in organization settings."

### Related pages

* [Workflow Manager](/central/order-management/settings/workflow-manager.md): build the returns workflow
* [My Workspace](/central/order-management/my-workspace.md): start a return from a project