> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/order-management/settings/organization-setup/system-settings/email-options.md).

# Email options

Choose who emails are sent from, where replies go, and the colour of your email notifications.

When a rep emails a quote, the client should see who it's from and be able to reply to the right person. The **Email** settings in System Settings decide which address and name emails are sent from, where replies go, and whether a team mailbox is copied in.

### Before you start

You'll need the **Organization Setup** permission, in the **Settings** permission group. To use the team options, each team needs an email address, set under **Settings** > **Data Management** > **Teams**.

### How to change your email options

1. In the main menu, go to **Settings** > **Organization Setup**.
2. Select the **Configuration** tab.
3. Under **Email**, change the settings you need.
4. Select **Save**.

You see "System Settings saved successfully". **Email Colour** is the exception: it saves as soon as you change it.

### The settings

| Setting                     | What it does                                                                                                                                                                                                                                                     |
| --------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Reset Password Override** | Choose a user to receive every password reset request instead of the person asking. They get a "Password change requested" email, and the person asking is told an email has been sent to their manager. Choose **None** to let people reset their own password. |
| **Email Colour**            | The accent colour used in outgoing email notifications. Saves as soon as you change it.                                                                                                                                                                          |
| **Send From User Email**    | Emails are sent from the rep's own email address. When it's off, emails are sent from the shared system address, with replies going to the rep.                                                                                                                  |
| **Prefer Team Email Reply** | Replies go to the sender's team mailbox instead of the rep. If the team has no email, replies go to the rep.                                                                                                                                                     |
| **Prefer Team Email From**  | Emails are sent from the sender's team email address. This takes priority over **Send From User Email**.                                                                                                                                                         |
| **Prefer Team Email Name**  | The name on outgoing emails is the team's name instead of the rep's.                                                                                                                                                                                             |
| **CC Team Email**           | The team's email is filled in as a CC when a rep emails a document. The rep can remove it before sending. OrderEazi also copies the team into the emails it sends automatically.                                                                                 |

**Example:** Your sales team has the mailbox <sales@yourcompany.co.za>. You tick **Prefer Team Email Reply** and **CC Team Email**. When Sipho emails a quote, the team mailbox is copied in, and when the client replies, the reply goes to the team mailbox, so someone can answer even when Sipho is out.

> **Note:** For emails to be sent from your own domain, such as yourcompany.co.za, the domain must be verified first. See [Email settings](/central/order-management/integrations/messaging/email-settings.md).

### Related pages

* [System Settings](/central/order-management/settings/organization-setup/system-settings.md): the other settings groups
* [Email settings](/central/order-management/integrations/messaging/email-settings.md): your email server and domain