> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/order-management/settings/data-management/quote-reject-reasons.md).

# Quote Reject Reasons

Set the reasons clients can choose from when they reject a quote online.

A client who says "no" without a reason leaves your sales team guessing. When a client rejects a quote online in OrderEazi, they choose one or more reasons from your list, such as "Price too high". The reasons are saved with the quote, so you can see why quotes are lost.

### Before you start

You'll need the **Data Management** permission, in the **Settings** permission group. If you don't have it, ask your OrderEazi administrator to add it to your role.

### How to add a reject reason

1. In the main menu, go to **Settings** > **Data Management**.
2. Select the **Quote Reject Reasons** tab, then **Add Reject Reason**.
3. Type the **Reject Reason**, up to 256 characters.
4. Select **Confirm**.

You see "Reject reason created successfully." To change one, open the menu on its row and select **Edit**. To remove one, select **Delete** and confirm.

> **Note:** Clients must choose a reason to reject a quote, so keep at least one reason in the list.

### What the client sees

When a client selects **Reject** on the quote approval page, they choose one or more reasons under **Reason**. **Other** is always at the end of the list, for a reason you haven't added.

The reasons are saved with the quote. They show as "Declined:" next to the quote on the project's **Documents** tab, and in the project's history.

**Example:** You add "Price too high", "Delivery date too late", and "Went with another supplier". A client rejects a quote and chooses "Price too high". The quote shows "Declined: Price too high", so the rep calls the client about a better price.

Changing or deleting a reason doesn't change quotes that were already rejected. They keep the reason the client chose.

### When a reason can't be saved

* **"A reject reason with that name already exists.":** That reason is already in the list. Use it, or reword the new one.
* **"Reject reason name cannot be empty.":** Type the reason.

### Related pages

* [Data Management](/central/order-management/settings/data-management.md): the other lists
* [Project details](/central/order-management/projects/project-details.md): where a project's documents and history show