> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/order-management/settings/data-management/delivery-note-survey-questions.md).

# Delivery Note Survey Questions

Ask clients to rate your service when they sign a Delivery Note, and print their ratings on the signed note.

The moment a client signs for their goods is a good time to ask how you did. With survey questions in OrderEazi, the client rates each question from 1 to 5 stars when they sign a Delivery Note, and the ratings are printed on the signed note.

### Before you start

You'll need the **Data Management** permission, in the **Settings** permission group. If you don't have it, ask your OrderEazi administrator to add it to your role.

### How to add a survey question

1. In the main menu, go to **Settings** > **Data Management**.
2. Select the **Delivery Note Survey Questions** tab, then **Add Survey Question**.
3. Type the **Question text**, up to 500 characters.
4. Select **Confirm**.

You see "Survey question created successfully." New questions are active and go to the end of the list.

To change the order, drag a question by its handle. You see "Order updated successfully."

### What the client sees

When a client signs a Delivery Note, a **Customer Service Survey** section shows each active question with 1 to 5 stars. Answering is optional, and questions they skip aren't saved. The signed Delivery Note PDF shows their ratings in a **Customer Service Survey** table.

**Example:** You add "How friendly was our driver?" and "Did your goods arrive in good condition?". A client signs for their order and gives 5 stars and 4 stars. The signed Delivery Note shows both ratings, so your operations manager can see how deliveries are going.

### How to stop using a question

Open the menu on the question's row and select **Edit**. Clear **Active** and select **Confirm**. The question isn't shown on new Delivery Notes, and the ratings already given are kept.

Once a question has answers, its text is locked and it can't be deleted, so past ratings keep their meaning. A question with no answers yet can be deleted: open the menu on its row, select **Delete**, and confirm.

### Related pages

* [Data Management](/central/order-management/settings/data-management.md): the other lists
* [Delivery Notes](/central/order-management/delivery/delivery-notes.md): how clients sign Delivery Notes