> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/order-management/settings/box-dimensions.md).

# Box Dimensions

Set up the boxes you pack orders in, so OrderEazi can work out parcels and get courier quotes.

Couriers price by size as well as weight, so a quote is only right if OrderEazi knows the boxes you pack in. In **Box Dimensions** you list your boxes and their sizes. OrderEazi then packs each order's products into the best-fitting boxes before it asks your courier for a rate.

### Before you start

**Box Dimensions** shows in the menu when all three of these are in place:

* **Permission:** You have the **Organization Setup** permission, in the **Settings** permission group. If you don't have it, ask your OrderEazi administrator.
* **Setting:** **Use product and box dimensions** is ticked under **Project Lines** in System Settings. See [Project line options](/central/order-management/settings/organization-setup/system-settings/project-line-options.md).
* **Courier:** A courier app is installed from the App gallery.

Your products also need dimensions and a weight, or they can't be packed.

### How to add a box

1. In the main menu, go to **Settings** > **Box Dimensions**.
2. Select **Add Box Dimension**.
3. Enter the box's **Name**, and its **Length (cm)**, **Height (cm)**, and **Width (cm)** in whole centimetres.
4. Select **Create**.

You see that the box's dimensions were "successfully created". To change a box, select **Edit** in its row's menu, make your changes, and select **Save**. Boxes can't be deleted: to stop using one, clear **Active**.

If you see "Box with name" and the name, "already exists.", give the box another name.

### How boxes are used

* **Courier quotes and parcels:** When you get a courier quote, or let OrderEazi work out a project's parcels, it packs the products into your active boxes, best fit first. It adds 10% to the weight for packing, and counts every parcel as at least 2 kg.
* **Warehouse checking:** When your warehouse checks an order before dispatch, and records the boxes it packed, the first box in your list is suggested.
* **Packing lists:** Box sizes are printed on the detailed packing list.

**Example:** You add a "Small" box of 30 x 20 x 15 cm and a "Large" box of 60 x 40 x 40 cm. An order has 8 notebooks that fit in one Small box. When the rep gets a courier quote, OrderEazi packs them into a Small box. The courier is asked to price one 30 x 20 x 15 cm parcel, not a Large one.

### When packing doesn't work

* **"There are no boxes setup in the system.":** Add at least one active box.
* **A product "does not have dimensions setup.":** Add the product's dimensions and weight on the product, then try again.
* **The courier quote fails:** Check that every product on the project has dimensions and a weight.

### Related pages

* [Project line options](/central/order-management/settings/organization-setup/system-settings/project-line-options.md): turn on **Use product and box dimensions**
* [Couriers](/central/apps/couriers.md): the courier apps