> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/order-management/reports/workflow-reporting.md).

# Workflow Reporting

See how often each workflow step is completed, how long it takes, and where projects get stuck.

When projects take too long, the delay is often at one step. **Workflow Reporting** in OrderEazi shows, for one workflow, how often each step is completed, how long it takes, and which steps hold projects up most.

### Before you start

You'll need the **Workflow Reporting** permission, in the **Reports** permission group. If you don't have it, ask your OrderEazi administrator to add it to your role.

### How to run the report

1. In the main menu, go to **Reports** > **Workflow Reporting**.
2. Choose the **Workflow**.
3. Set **From** and **To**. They start on the last 30 days, and the range can be up to 90 days.
4. Select **Generate**.

If you see "Date range capped at 90 days.", choose a shorter range.

### What the report shows

The report counts runs of each step that someone or OrderEazi completes, such as an approval or a question: Action, System Action, and Condition steps. It counts runs that started in the period. A project that goes through a step twice counts twice.

* **Completion Rate:** A chart with a slice per step, sized by how many runs were completed. Hover over a slice to see how many runs started and the percentage completed.
* **Average Time per Node (hours):** The average time from a step starting to being completed, slowest step first. Hover over a bar to see how many runs it's based on.
* **Bottleneck Heatmap:** Each step's **Instances** and **Bottleneck Score**. The score is the share of the step's runs that were slower than 75% of all step runs in the workflow. The highest scores are your bottlenecks.

**Example:** You run the report for your sales workflow over the last 30 days. **Average Time per Node (hours)** shows "Credit check" at 26 hours, while every other step takes under 4. Its **Bottleneck Score** is 70%. You give a second person access to the step, and the next month it averages 6 hours.

The report has no export.

### Related pages

* [Reports](/central/order-management/reports.md): the other reports
* [Workflow Manager](/central/order-management/settings/workflow-manager.md): change who can complete a step