> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/order-management/reports/customer-satisfaction-report.md).

# Customer Satisfaction Report

See the ratings clients give when they sign a Delivery Note, by client and by delivery.

Clients rarely complain until they leave. The **Customer Satisfaction Report** in OrderEazi shows the star ratings clients give when they sign a Delivery Note, so you can spot unhappy clients early. It shows each client's average, and every rated delivery.

### Before you start

You'll need the **Customer Satisfaction** permission, in the **Reports** permission group, and **Export (All Reports)** to export it. If you don't have them, ask your OrderEazi administrator.

Ratings only come in once you've set up survey questions, under **Delivery Note Survey Questions** in [Data Management](/central/order-management/settings/data-management.md). Clients rate them from 1 to 5 stars when they sign a Delivery Note.

### How to run the report

1. In the main menu, go to **Reports** > **Customer Satisfaction**.
2. Set the **Report date range**. It's matched against the date each Delivery Note was signed.
3. To narrow it down, choose **Clients** or **Sales Reps**.
4. Select **Generate Report**.

If you see "The From date must be on or before the To date.", correct the dates.

### What the report shows

The **Overall** table has one row per client, with their **Avg Rating** out of 5, the number of **Reviews**, and when they **Last Rated**. The highest-rated clients are first.

The **Detailed** table has one row per signed Delivery Note, with the **Date**, **Customer**, **Sales Rep**, **Delivery Note #**, and **Score**, the average of its ratings.

To see how the client rated each question, hover over the information icon on a row.

**Example:** You ask "How friendly was our driver?" and "Did your goods arrive in good condition?". A client rates one delivery 5 and 3 stars, so its **Score** is 4.0. Over the month, the client's **Avg Rating** is 3.2 / 5, so you call them to find out what went wrong.

> **Warning:** Clearing a signature with **Re-sign** also deletes its ratings. They can't be got back.

### How to export

Select **Export**. The Excel file has an **Overall** sheet and a **Detailed** sheet. The **Detailed** sheet has each delivery's average score, not each question's rating.

### Related pages

* [Reports](/central/order-management/reports.md): the other reports
* [Delivery Notes](/central/order-management/delivery/delivery-notes.md): how clients sign and rate a delivery
* [Delivery Note Survey Questions](/central/order-management/settings/data-management/delivery-note-survey-questions.md): the questions clients answer