> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/order-management/projects/requests.md).

# Requests

When you need a colleague to check stock or approve a price, an email or chat message is easy to miss and has no link to the project. A request in OrderEazi asks one person to act on a project, and keeps their answer on that project. The person you ask gets an email and a count on the bell at the top of the page.

### Before you start

Anyone who can open a project can make a request. Only the person a request is assigned to can complete or decline it, and only the person who made it can cancel it.

### How to make a request

1. On the project, select **Project Actions** at the bottom of the page.
2. Select **Make a Request**.
3. In **Assign To**, choose the person you're asking.
4. Enter a **Title**, such as "Check stock of CHAIR-01".
5. Add a **Description** with the details, if they need them.
6. Select **Submit Request**.

You see "Request created successfully." The person you assigned gets an email with the subject "New Request on" followed by the project number, and the bell at the top of their page shows one more.

You can't send the same type of request to the same person on the same project twice while the first is still open. You see "A pending request of this type has already been sent to this user for this project."

### How to respond to a request

Select the bell at the top of any page to see your pending requests, or **View All Requests** to open the **Requests** page.

* **Complete:** Select **Complete**, add a comment if you want to, and confirm. You see "Request completed."
* **Decline:** Select **Decline**, enter a **Reason for declining**, and select **Decline**. You see "Request declined."
* **Cancel:** If you made the request, select **Cancel**, then **Yes, cancel it**. You see "Request cancelled."

If a request is linked to a workflow step, completing it opens that step for you to complete.

### Types of request

Most requests are ones you make yourself. OrderEazi also sends some for you, and shows their type as a badge:

* **General:** A request you made with **Make a Request**.
* **Credit Limit Approval:** Sent from the credit limit check when an order is over the client's limit. See [Moving a project through its workflow](/central/order-management/projects/moving-a-project-through-its-workflow.md).
* **Margin Approval:** Sent when lines are priced outside the margin or markup range allowed for your role. The approver ticks the lines and selects **Approve Selected**.
* **Allocate Pickingslip:** Sent when there isn't enough stock to allocate a picking slip in the warehouse.

**Example:** You price 20 of CHAIR-01 at a 12% margin, but your role allows 20% or more. You send a **Margin Approval** request to your sales manager. They open it, tick the CHAIR-01 line, and select **Approve Selected**, and you can carry on.

### Where to find requests

* **The bell:** Your 10 most recent pending requests, from any page.
* **The Requests page:** **Assigned to Me** lists requests waiting on you, and **Created by Me** lists the ones you've made, with their status.
* **The Requests tab on a project:** All requests on that project. The tab only appears once the project has a request.

Every request that's made, completed, declined, or cancelled is also recorded in the project's [Project History](/central/order-management/projects/project-history.md).

### Related pages

* [Moving a project through its workflow](/central/order-management/projects/moving-a-project-through-its-workflow.md): the steps that send credit limit requests
* [New Project](/central/order-management/projects/new-project.md): create a project to make requests on
* [Project History](/central/order-management/projects/project-history.md): see who acted on a request, and when