> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/order-management/projects/messaging-on-a-project.md).

# Messaging on a project

Your clients often answer a WhatsApp message faster than an email. With WhatsApp connected to OrderEazi, the **Messaging** tab on a project sends your client a WhatsApp message from one of your approved templates, with the project's details filled in. Every message and its delivery status stay on the project.

### Before you start

Your organisation needs WhatsApp connected. See [Setting Up WhatsApp for OrderEazi](/central/order-management/integrations/messaging/whatsapp/setting-up-whatsapp-for-ordereazi.md). Until it is, the **Messaging** tab doesn't appear.

WhatsApp only lets businesses start a conversation with an approved template, so you choose a template rather than typing a message from scratch.

### How to send a WhatsApp message

> **Warning:** **Send Message** sends the message to your client straight away. Check the phone number and the preview first.

1. Open the project and select the **Messaging** tab.
2. Under **WhatsApp Message Management**, choose a template.
3. Check the **Recipient Phone Number**. It fills in from the project's mobile number. Enter it as +27 67 165 1667 or 067 165 1667.
4. For each placeholder in the template, choose the project detail it should show.
5. Check the message on the **Example** tab.
6. Select **Send Message**.

You see "Message sent successfully!" The message appears in the **WhatsApp Message Queue** below.

A template's placeholders, shown as `{{1}}`, `{{2}}`, and so on, are replaced with real details when the message is sent.

**Example:** You choose a payment reminder template that reads "Hi {{1}}, your invoice {{2}} is due." You map `{{1}}` to the contact's name and `{{2}}` to the invoice number. The preview shows "Hi Thandi, your invoice INV001234 is due.", and that's what your client receives.

### Sending messages automatically

Your administrator can set a workflow step to send a WhatsApp message when it's completed. Then you don't need the **Messaging** tab: completing the step sends it. See [Managing Messaging for Workflow](/central/order-management/settings/workflow-manager/managing-messaging-for-workflow.md).

### Following up on messages

The **WhatsApp Message Queue** lists each message with its **Template Name**, **Status**, **Recipient**, who created it, and when. Hover over a status to see what it means:

* **SENT:** WhatsApp has accepted the message.
* **DELIVERED:** It reached your client's phone.
* **READ:** Your client has opened it.
* **FAILED:** It wasn't delivered.

Only failed messages can be changed. Select **Edit** on a failed message to fix it and send it again.

### Related pages

* [Setting Up WhatsApp for OrderEazi](/central/order-management/integrations/messaging/whatsapp/setting-up-whatsapp-for-ordereazi.md): connect WhatsApp to your organisation
* [Managing Messaging for Workflow](/central/order-management/settings/workflow-manager/managing-messaging-for-workflow.md): send messages automatically from workflow steps
* [Payments](/central/order-management/projects/payments.md): send a payment link by WhatsApp