> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/order-management/integrations/messaging/whatsapp.md).

# WhatsApp

Send WhatsApp messages to your clients from OrderEazi, using templates approved by Meta.

Many clients read a WhatsApp message long before they open an email. With WhatsApp connected, your team can send clients WhatsApp messages from a project in OrderEazi, such as an order update or a payment link, using your WhatsApp Business number.

### Before you start

You'll need a Meta WhatsApp Business account, with a registered phone number and message templates approved by Meta. To connect it, you'll need the **Messaging** permission, in the **Integrations** permission group. See [Setting Up WhatsApp for OrderEazi](/central/order-management/integrations/messaging/whatsapp/setting-up-whatsapp-for-ordereazi.md).

### How WhatsApp messages are sent

* **From a project:** On a project's **Messaging** tab, your team picks a template, chooses which project detail fills each of its placeholders, and sends it to the client's mobile number.
* **Payment links:** When you send a payment link, you can send it by WhatsApp.
* **Queued and sent:** Messages are queued, and sent within about 3 minutes. Each one's status shows in the project's **WhatsApp Message Queue**: **SENT**, **DELIVERED**, **READ**, or **FAILED**.

OrderEazi doesn't receive replies. When a client replies, the reply arrives on your WhatsApp Business number as usual.

### About templates

WhatsApp only lets businesses start a conversation with an approved template. Create your templates in Meta's WhatsApp Manager, and wait for Meta to approve them. They then appear in OrderEazi for your team to choose. When you first connect, OrderEazi also creates a "Payment Request" template in Meta for payment links. Meta must approve it before you can use it.

When your team sends a template, they choose which project detail fills each placeholder, such as `{{1}}`. For example, the project number or the client's name.

**Example:** You create an "Order dispatched" template in Meta: "Hi `{{1}}`, your order `{{2}}` is on its way." Once Meta approves it, a rep opens a project's **Messaging** tab, chooses it, and sets the placeholders to the client's name and the project number. The client receives "Hi Thandi, your order PRO004512 is on its way."

### Sending from each rep's number

If your reps have their own WhatsApp Business numbers, messages on their projects can come from their number instead of your organisation's. Each number has a **Phone Number ID**, Meta's code for it.

1. In the main menu, go to **Settings** > **Manage Users** > **Users**, and edit the rep.
2. Under **WhatsApp User Settings**, enter the **WhatsApp Business Account ID**.
3. Choose the rep's **Phone Number ID**, and select **Save**.

See [Edit User](/central/order-management/settings/manage-users/edit-user.md).

### Related pages

* [Setting Up WhatsApp for OrderEazi](/central/order-management/integrations/messaging/whatsapp/setting-up-whatsapp-for-ordereazi.md): connect your WhatsApp Business account
* [Messaging](/central/order-management/integrations/messaging.md): the other messaging settings