> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/order-management/getting-around/my-outbox.md).

# My Outbox

See the emails you've sent from OrderEazi, resend one that failed, and write a new email.

When a client says they never got your quote, you need to see whether the email went out. **My Outbox** in OrderEazi lists every email you've sent from it, the ones still waiting to go, and the ones that failed. You can resend a failed email, and write a new one.

### Before you start

You don't need any extra permission. Your outbox shows the emails you sent. Other people's emails aren't listed.

### How to open your outbox

1. Select your picture or initials at the top of the page.
2. Select **My Outbox**.
3. Choose a folder: **Sent Mail**, **Pending Mail**, or **Failed Mail**.

Each email shows who it was **Send To**, its **Subject**, the **Document** it was about, and when it was **Sent On**. A paperclip means it had attachments. Select an email to preview it.

### How emails are sent

Emails go into **Pending Mail** first, and OrderEazi sends them every 3 minutes. If one can't be sent, it's tried again. After 3 tries, it moves to **Failed Mail**, with the reason in red under its subject.

### When an email fails

If you see "Email send failed. Please contact support if this persists.", the email couldn't be sent. Check the addresses, and resend it. If it fails again, contact OrderEazi support.

If you see "Email not sent:" and the attachment size, the attachments are too big to email. These emails go straight to **Failed Mail**, without being tried again. Make the attachments smaller, or send a download link instead.

### How to resend an email

1. In **Failed Mail** or **Sent Mail**, select the email.
2. Under **Preview Message**, correct the **TO:** address, **Subject:**, or **Message:** if you need to.
3. Select **Resend**.

The email goes back into **Pending Mail**, and is sent again within 3 minutes.

**Example:** A client says they never got quote QUO001203. You open **My Outbox** and find the email in **Sent Mail**, sent to her old address, <thandi@oldco.co.za>. You select it, change the **TO:** address to <thandi@clientco.co.za>, and select **Resend**. A few minutes later it's sent to her new address.

### How to write a new email

1. In **My Outbox**, select **Compose Mail**.
2. Enter the **To** address and the **Subject**. Add **CC** or **BC** (blind copy) addresses if you need them.
3. Write your message.
4. Select **Send**.

The email goes from your own address, or from your organisation's address with replies coming to you, depending on your organisation's [email settings](/central/order-management/integrations/messaging/email-settings.md). You can't add attachments here: to send a document, email it from its project.

### Related pages

* [Your profile](/central/order-management/getting-around/your-profile.md): your signature on emails
* [Email settings](/central/order-management/integrations/messaging/email-settings.md): how your organisation's emails are sent