> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/order-management/documents/credits-returns-and-voids/voiding-documents.md).

# Voiding documents

A sales order or purchase order you no longer need still holds stock and shows up in your reports until you cancel it. Voiding a document in OrderEazi cancels it on the project and, if it has synced, in your accounting system too. The document stays on the project, marked in red, so you can see what happened.

### Before you start

You'll need the **Void Documents** permission, in the **Projects** permission group, and the project's workflow must allow you to void that document type.

You can void sales orders, purchase orders, proforma invoices, and collection notes. With an Enterprise licence, you can also void delivery notes if you have the **Dispatch Supervisor** warehouse permission.

You can't void quotes, tax invoices, supplier invoices, credit notes, or supplier returns. To reverse a tax invoice, create a [credit note](/central/order-management/documents/credits-returns-and-voids/credit-notes.md).

### How to void a document

> **Warning:** **Void Selected** voids the documents as soon as you select it, without asking you to confirm. It can't be undone.

1. Open the project and select the **Documents** tab.
2. Tick the box next to each document you want to void.
3. Select **Void Selected**.

You see "Document(s) voided:" followed by the document numbers. The documents show in red. If your organisation set up void alerts on the workflow, the people chosen get an email such as "Sales Order voided".

**Example:** Your client changes the colour of 20 chairs after you've created the sales order. You tick the sales order and select **Void Selected**. The lines unlock, so you change the colour and create a new sales order.

### How voiding works

* **Your accounting system:** A voided document that had synced is cancelled in your accounting system too.
* **Linked documents:** Delivery notes and collection notes are voided first, then goods received vouchers, then purchase orders. Without an Enterprise licence, voiding a purchase order also voids its goods received vouchers.
* **Your workflow:** Voiding doesn't reopen workflow steps. Documents that were unlocked stay unlocked.

### When you can't void a document

Instead of a tick box, some documents show a warning. Hover over it to see why:

* **"Cannot void while there are document awaiting sync.":** Wait for the document to sync to your accounting system, then try again.
* **"Supervisor required":** You need the **Dispatch Supervisor** permission to void this delivery note.
* **A purchase order with received stock or a supplier invoice:** For example "This Purchase Order cannot be voided as the stock has already been received." Once the supplier invoice is captured, use a [supplier return](/central/order-management/documents/credits-returns-and-voids/supplier-returns.md) instead.

If a purchase order has supplier invoices, you see "Please void linked SIV's before voiding Purchase Order(s)" and its number.

### Deleting a failed document

If a document failed to create properly, you may be able to delete it instead of voiding it. You'll need the **Delete Failed Documents** permission, in the **Projects** permission group.

> **Warning:** Deleting a document removes it and all its records permanently. It can't be undone.

1. On the **Documents** tab, select the bin icon next to the failed document.
2. Read the message, then select **Yes, delete it**.

You see "Document deleted." You can't delete a document that has synced to your accounting system, has been voided, or has already moved stock. Void it instead.

### Related pages

* [Credit notes](/central/order-management/documents/credits-returns-and-voids/credit-notes.md): reverse a tax invoice instead
* [Sales orders](/central/order-management/documents/sales-documents/sales-orders.md): create a new sales order after voiding one
* [Documents](/central/order-management/documents.md): the **Documents** tab