> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/order-management/documents/credits-returns-and-voids/supplier-returns.md).

# Supplier returns

When you send goods back to a supplier, your books need to show what you no longer owe them. A supplier return note in OrderEazi reverses all or part of a supplier invoice, line by line, and syncs to your accounting system. You can't return more than was invoiced.

### Before you start

You'll need permission to create supplier returns, from the project's workflow or the **Create Supplier Return Note** permission in the **Document Creation** permission group. The supplier invoice must have synced to your accounting system, or your organisation must not use one.

### How to create a supplier return

1. Open the project and select the **Documents** tab.
2. Open the menu on the supplier invoice and select **Return**. You can also select **Create Documents**, then **Create** next to **Supplier Return (Partial)**.
3. Choose the **Return Note Date**. It can't be before the invoice date.
4. Tick each line to return and enter the quantity. **Remaining** shows how many you can still return.
5. Select **Create Supplier Return Note**.
6. Confirm.

You see "Supplier return note created successfully." The supplier invoice shows **Partially Returned**, or **Fully Returned** once every line is returned.

The return screen uses the same layout as a credit note, so its columns say **Already Credited** and **Credit Qty**. They mean already returned and the quantity to return.

**Example:** Your supplier invoiced you for 20 chairs, and 3 arrived damaged. You create a supplier return for 3 chairs. The supplier invoice shows **Partially Returned**, and you can still return up to 17 more.

### When a return can't be created

* **"Cannot return against an unsynced (TMP) supplier invoice.":** Wait for the supplier invoice to sync, then try again.
* **"Cannot return against a voided supplier invoice.":** The supplier invoice has been voided, so there's nothing to return against.
* **"Quantity exceeds remaining returnable quantity":** You've entered more than is left to return on that line.

### Related pages

* [Credit notes](/central/order-management/documents/credits-returns-and-voids/credit-notes.md): the same for tax invoices
* [Voiding documents](/central/order-management/documents/credits-returns-and-voids/voiding-documents.md): cancel a purchase order instead