> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/order-management/delivery/delivery-notes.md).

# Delivery Notes

See every Delivery Note in one place, and capture the receiver's signature as proof of delivery.

When a client says their goods never arrived, a signed Delivery Note settles it. **Delivery Notes** in OrderEazi lists every Delivery Note across your projects, split into those still waiting for a signature and those already signed. Your driver opens one on a tablet or phone, and the person receiving the goods signs on screen.

### Before you start

You'll need one of these permissions, in the **Delivery** permission group. If you don't have one, ask your OrderEazi administrator to add it to your role.

* **View Delivery Notes:** Lets you see the list, and each Delivery Note's PDF.
* **Sign Delivery Notes:** Lets you capture a signature on an unsigned Delivery Note.
* **Manage Delivery Notes:** Lets you sign, and clear a signature so a Delivery Note can be signed again.

A Delivery Note has to be created on the project first, or by your workflow.

### How to find a Delivery Note

1. In the main menu, go to **Delivery** > **Delivery Notes**.
2. Select **Unsigned** or **Signed**.
3. To narrow the list, type a document number, client, project number, or address, and select **Search**.

The **Unsigned** tab shows each note's **Document Number**, **Project Number**, **Customer**, **Delivery Address**, and when it was **Created**. The **Signed** tab also shows who it was **Received By**, and when it was **Signed At**.

### How to sign a Delivery Note

1. On the **Unsigned** tab, open the menu on the note's row and select **Sign**.
2. Check the **Items** with the receiver.
3. Enter the receiver's **First Name** and **Surname**.
4. If you like, enter the **No. of Boxes** and any **Condition Notes**.
5. Ask the receiver to rate each question under **Customer Service Survey**, if your organisation has set them up. Answering is optional.
6. Ask the receiver to sign in the **Signature** box. Select **Clear** to start again.
7. Select **Submit Signature**.

You see "Delivery note signed successfully." The note moves to the **Signed** tab. If the browser asks for your location, allowing it saves where the note was signed.

**Example:** Your driver delivers 20 chairs. At the door, the receiver, Lindiwe Mokoena, counts 4 boxes and sees one is dented. The driver opens the Delivery Note on a tablet, enters her name, 4 boxes, and "One box dented, chairs fine", and Lindiwe signs. When the client later asks about a damaged chair, the signed Delivery Note shows exactly what was received.

### What the signed Delivery Note shows

The Delivery Note's PDF gains a **DELIVERY ACCEPTANCE** section, with:

* **Received By**, and the date and time it was signed
* **Condition Notes** and **No. of Boxes**
* The **Signature**, and where it was signed

If the receiver rated your service, the ratings are shown too. Signing doesn't move the project on in its workflow or email anyone. To send the signed note, email the Delivery Note from the project.

### How to sign a Delivery Note again

If the wrong person signed, or the signature is wrong, you'll need **Manage Delivery Notes**:

1. In the main menu, go to **Delivery** > **Delivery Notes**.
2. On the **Signed** tab, open the menu on the note's row and select **Re-sign**.
3. You're asked "Request Re-sign?". Select **Yes, re-sign**.

The signature and survey ratings are cleared, and the note moves back to **Unsigned**.

### When a Delivery Note can't be signed

If you see "Please complete the following before submitting:", fill in the fields it lists, and make sure the receiver has signed.

If you see "This delivery note has already been signed.", someone signed it already. Check the **Signed** tab.

### Related pages

* [Delivery](/central/order-management/delivery.md): the other delivery screens
* [Delivery Note Survey Questions](/central/order-management/settings/data-management/delivery-note-survey-questions.md): set up the survey questions
* [Delivery notes and collection notes](/central/order-management/documents/delivery-notes-and-collection-notes.md): create the delivery note documents