> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/apps/couriers.md).

# Couriers

How courier apps connect OrderEazi Central to your couriers, for live rates, bookings, waybills, labels, lockers, and automatic bookings.

Phoning a courier for a price, then copying the waybill number back onto the project, takes time on every delivery. A courier app connects OrderEazi Central to your courier, so you get live rates and book shipments from the project. The waybill (the courier's delivery document, with its tracking number) is saved on the project. You install courier apps from the [App Gallery](/central/apps/app-gallery.md).

### Before you start

You'll need:

* **A courier app set up:** Install the app for your courier, and enter your courier account details in its settings. Each app's page below explains them.
* **Your collection address:** Shipments leave from your organisation's address on [Company Info](/central/order-management/settings/organization-setup/company-info.md). With **Use Branch on Orders** turned on, they leave from the project's branch. See [Branch options](/central/order-management/settings/organization-setup/system-settings/branch-options.md).
* **Product sizes:** Tick **Use product and box dimensions**, give your products their sizes and weights, and set up your [Box Dimensions](/central/order-management/settings/box-dimensions.md). Without it, OrderEazi packs everything into one small parcel, so rates are unreliable. See [Project line options](/central/order-management/settings/organization-setup/system-settings/project-line-options.md).
* **Permissions:** You need **Add Courier Item**, in the **Couriers** permission group, to see a project's **Shipments** tab. The Fulfillment Manager needs **View Fulfillments** or **Manage Fulfillments**, in the **Delivery** group.

### The courier apps

Every courier app gets rates and books shipments with a waybill. Each app also has its own extras:

| App                                                        | What it's for                                         | Auto consign | Lockers | Labels |
| ---------------------------------------------------------- | ----------------------------------------------------- | ------------ | ------- | ------ |
| [City Logistics](/central/apps/couriers/city-logistics.md) | Collects from the closest of your branches.           | Yes          | No      | Yes    |
| [Courier Guy](/central/apps/couriers/courier-guy.md)       | Door deliveries and PUDO lockers.                     | Yes          | Yes     | Yes    |
| [Fastway](/central/apps/couriers/fastway.md)               | Collects from your closest branch, boxes or satchels. | Yes          | No      | Yes    |
| [Parcel Perfect](/central/apps/couriers/parcel-perfect.md) | Couriers that run on Parcel Perfect's systems.        | Yes          | No      | No     |
| [ShipLogic](/central/apps/couriers/shiplogic.md)           | Every ShipLogic service level on the route.           | Yes          | No      | No     |

Auto consign books a shipment without choosing a rate yourself. Lockers are PUDO parcel lockers, which you or your client drop off at or collect from. On the **Delivery** step of **Get Courier Quote**, each app shows what it can do, with labels such as "Can Use Lockers". The App Gallery also has an **Uber Direct Courier** app.

### Where courier apps appear

* **Get Courier Quote:** On a project, under **Project Actions**, you get rates from every courier app and book one. See [Getting a courier quote](/central/order-management/projects/getting-a-courier-quote.md).
* **The Shipments tab:** On the project's **Costing** tab, **Shipments** lists each booked shipment, with **View Waybill**, **Add Customer Charge**, and **Delete Shipment**. See [Expenses, discounts, and shipments](/central/order-management/projects/expenses-discounts-and-shipments.md).
* **Fulfillment Manager:** In the main menu, go to **Delivery** > **Fulfillment Manager** to pack and book shipments for several projects at once. See [Fulfillment Manager](/central/order-management/delivery/fulfillment-manager.md).
* **Reports:** The [Courier Report](/central/order-management/reports/courier-report.md) lists your shipments and their costs.

### How automatic booking works

You can select **Auto consign** on the **Parcels** step of **Get Courier Quote**, or **Auto Consign Shipment** in the Fulfillment Manager. You can also add a **System Action** step set to **ReadyForDelivery** to your workflow. It books the shipment when someone completes the step, not when the project reaches it. See [Step types](/central/order-management/settings/workflow-manager/step-types.md).

Any items not yet in a parcel are packed first, and the app books its default service level. A project that already has a shipment isn't booked again, and you see "Cannot auto consign shipment as there is already a shipment". For automatic bookings, OrderEazi always sends your organisation's address, never the project's branch. Some apps change this, such as Parcel Perfect's **Origin Address Override**.

**Example:** Your workflow has a **ReadyForDelivery** step, and ShipLogic is set to book Economy automatically. When the warehouse completes the step on PRO001234, OrderEazi packs the order and books it with ShipLogic. The waybill appears on the **Shipments** tab.

> **Note:** Automatic booking always uses the first courier app you installed, even if you haven't turned on **Automatic Shipment Creation** in it. If you have more than one courier app, speak to your OrderEazi representative before you rely on it.

### What courier apps do not do

Shipments stay as booked in OrderEazi, and courier updates don't move the project through its workflow. Some apps add delivery updates to the project's history instead.

To record a shipment you booked outside OrderEazi, select **Manage Deliveries** under **Project Actions**, then **Capture shipment**. This needs **Add New Line**, in the **Projects** group, but no courier app.

### Related pages

* [Getting a courier quote](/central/order-management/projects/getting-a-courier-quote.md): get rates and book from a project
* [Box Dimensions](/central/order-management/settings/box-dimensions.md): set up the boxes you pack in
* [App Gallery](/central/apps/app-gallery.md): install and set up courier apps