> For the complete documentation index, see [llms.txt](https://support.ordereazi.com/central/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ordereazi.com/central/apps/business-systems/cin7-core/logs.md).

# Logs

Check what the Cin7 Core app sent to Cin7 and brought back into OrderEazi, on its Sale Logs, Product Logs, and Status Logs tabs.

When a client asks why their order isn't in Cin7, or stock looks wrong, you need to see exactly what the Cin7 Core app did. Its **Sale Logs**, **Product Logs**, and **Status Logs** tabs record every document sent to Cin7, and the stock and status updates that come back.

### The log tabs

Each tab shows totals at the top, then its rows, newest first. Times are in UTC (Coordinated Universal Time, 2 hours behind South African time). Use the search box to find a document, project, or message.

* **Sale Logs:** Every Sales Order sent to Cin7 is listed, plus the Quotes, orders, and Tax Invoices your rules send. Each row has the **Document #**, **Type**, **Order #**, **Customer** (the client's code), **Cin7 SO #** (the Cin7 sale order number), **Project #**, **Status** (Success, Skipped, or Failed), and **Message**. Orders created in OrderEazi from Cin7 sales are listed with the type "Cin7Order".
* **Product Logs:** This tab is for sending products to Cin7, which the app doesn't do, so it's normally empty.
* **Status Logs:** Stock, sale status checks, documents created from Cin7, tracking notes, and the rule runs that were done or failed. Each row has the **Event**, **Source**, **Cin7 Sale ID**, **Reference**, **Project #**, **Status**, and **Message**.

On **Sale Logs**, **Details** shows exactly what was sent to Cin7 and what came back.

**Example:** A client says their order isn't in Cin7. You search **Sale Logs** for project PRO001234, and find a Failed row: "Customer 'Clientco (Pty) Ltd' does not exist in Cin7 and is not mapped; create/map it in Cin7 first." You create the customer in Cin7. Then you resend the Sales Order from the **Queue** tab under **Integrations** > **Webhooks**.

### Rows that need no action

* **"No linked OrderEazi document found for Cin7 sale \[number].", with the Cin7 sale number in place of \[number]:** This Failed Status Log row is added for each changed Cin7 sale that didn't come from OrderEazi. There's no project to note, so you can ignore it.
* **"Cin7 order has no linked OrderEazi project and no Sales Channel is configured to create a new order.":** With **Documents → OE** on and no **Sales Channel**, orders that start in Cin7 aren't created. To create them, choose a **Sales Channel**, after reading the warning on [Configuration](/central/apps/business-systems/cin7-core/configuration.md).

### Other places to check

* **Master Sync:** **Recent Runs** shows each items, clients, suppliers, images, and stock button run, and **Sync Now**, with how many records were created, updated, skipped, and failed. See [Master data sync](/central/apps/business-systems/cin7-core/master-data-sync.md).
* **Rules:** **Runs** shows each rule that fired, and lets you send or retry it. See [Rules](/central/apps/business-systems/cin7-core/rules.md).
* **The project:** Its history shows each Sales Order sent, Cin7 status updates, and rule results. See [Project History](/central/order-management/projects/project-history.md).
* **OrderEazi's webhooks:** A webhook is the message OrderEazi sends the app when something happens, such as a Sales Order being created. The **Queue** tab under **Integrations** > **Webhooks** lists them, and lets you resend one. See [Webhooks](/central/order-management/integrations/webhooks.md).

The log tabs have no resend button and no date or status filter. Use the search box, and resend from **Integrations** > **Webhooks** or retry from the **Rules** tab.

### Related pages

* [Sales documents and statuses](/central/apps/business-systems/cin7-core/sales-documents-and-statuses.md): what the messages mean
* [Stock and locations](/central/apps/business-systems/cin7-core/stock-and-locations.md): when stock doesn't come across
* [Cin7 Core](/central/apps/business-systems/cin7-core.md): how the app works